Shipping + Returns
 

Thank you for shopping with ASAYA.

If you’re not 100% satisfied with your purchase, we’re here to help.

Returning a online purchase

You have 14 calendar days to return an item from the date you received it.

ASAYA reserves the right to reject the returns of goods which do not meet the eligibility criteria.

To be eligible for a return:

1) the item must be not physically damaged from dropping or mistreatment

2) the packaging and/or product is faulty or you have had a reaction to the product (photographic evidence may be required)

3) the item was purchased online at our official store (asaya.co)

Process

If you meet the eligibility criteria above and would like to return your product, please contact hello@asay.co and state the order number and reason for return.

Please include whether you are requesting a refund or replacement item.

Once we receive your item, we will notify you on the status of your refund/replacement after inspecting the item within 5 working days.

If your return is approved, we will initiate a refund to your original method of payment or generate a new sales order to ship your replacement item.

Please allow 3 working days for the refunds to be approved by your purchasing merchant.

Return Shipping Costs

Once you have notified us of your wish to return the item for assessment and we approve the return, we will send details to your email address on how to return the item at our cost.

Contact Us

If you have any questions on how to return your item to us email hello@asaya.co